Terms & Conditions

Agreement to Terms

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you (individually or on behalf of an entity, "you", "your", "user", "customer") and Answerplane ("Company", "we", "us", "our") concerning your access to and use of the Answerplane platform, website, applications, and related services (collectively, the "Service").

BY CLICKING "I ACCEPT," REGISTERING AN ACCOUNT, OR USING OUR SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. If you do not agree to these Terms, you must not access or use the Service.

If you are entering into this Agreement on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and the terms "you" and "your" shall refer to such entity.

You must be at least 18 years old and have the legal capacity to enter into contracts to use our Service. By using the Service, you represent and warrant that you meet these requirements.

Service Description

Answerplane provides a trusted data layer for source-connected AI answers ("Service"), enabling users to query connected data, build dashboards, and embed governed answers using conversational language. Our platform features include:

• Governed SQL/NoSQL plan generation from approved source questions
• Multi-tenant organization isolation
• Approved-source schema indexing and tool assembly
• Support for SQL and NoSQL databases
• Conversation memory and context retention
• Organization-specific AI personalities and plan-gated white-labeling capabilities
• Query history, analytics, and audit logging

Important Limitations:

• The Service provides read-only database access by default and does not ingest or replicate your source database contents wholesale
• AI-generated SQL/NoSQL plans may not always be perfect and should be reviewed before execution on production systems
• Service availability and features may vary based on your subscription plan
• We may modify, suspend, or discontinue features with reasonable notice where practical, or sooner where needed for security, legal compliance, or service integrity

Account Registration and Security

Account Creation

To use our Service, you must create an account and provide accurate, current, and complete information. You agree to:

• Provide true, accurate, current, and complete information during registration
• Maintain and promptly update your account information to keep it accurate and complete
• Maintain the security and confidentiality of your account credentials
• Notify us immediately of any unauthorized access or security breach
• Accept full responsibility for all activities that occur under your account
• Not share your account credentials or allow others to access your account
• Not create multiple accounts for fraudulent purposes

Account Security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities under your account. We strongly recommend:

• Using strong, unique passwords that include a combination of letters, numbers, and special characters
• Enabling multi-factor authentication (MFA) for enhanced security
• Not sharing your credentials with third parties
• Logging out after each session, especially on shared devices

We are not liable for any loss or damage arising from your failure to maintain account security. You agree to indemnify us against any claims arising from unauthorized use of your account.

Subscription Plans, Billing, and Payment

Free Trial

New users may receive a free trial period with limited features and governed-question allowances. Free trials:

• Do not require credit card information
• Include 150 governed questions and access to core features
• Expire after 14 days or when governed-question limits are reached
• Cannot be renewed or extended (one per organization)
• May be modified or discontinued for future signups with notice where practical

Paid Subscriptions

Paid subscriptions are available on monthly or annual billing cycles. By subscribing, you agree to:

• Billing in Advance: Subscription fees are billed at the beginning of each billing period
• Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date
• Payment Method: You must provide a valid payment method and authorize us to charge it
• Payment Responsibility: You are responsible for all charges, including taxes and fees
• Failed Payments: Failed payments may result in service suspension or termination

Pricing and Plan Changes

We may update future pricing and plan features with notice. Changes to your plan:

• Will not affect your current billing period (grandfathered pricing)
• Will take effect upon your next renewal date
• Will be communicated at least 30 days in advance for price increases
• May result in feature changes or limitations if you downgrade

Refund Policy

B2B Service - No Refunds:

Answerplane is a business-to-business (B2B) service intended solely for commercial and organizational use. All subscription fees are non-refundable. You may cancel your subscription at any time to stop future billing, but cancellation does not entitle you to a refund for the current billing period.

• No refunds for partial months or unused portions of subscription periods
• Cancellation stops future billing but does not refund the current period
• No refunds if your account is terminated for Terms violations
• No refunds for service dissatisfaction (use free trial to evaluate before purchasing)
• Downgrading your plan does not entitle you to a refund of the difference
• Service outages: You may be eligible for service credits (not cash refunds) under our SLA

Exceptions:

• Billing errors: Incorrect charges will be corrected with appropriate credits or refunds
• Service unavailability: If the Service is unavailable for more than 24 consecutive hours due to our fault, you may be eligible for a pro-rata refund for the affected period
• Material feature reduction: If we materially reduce your plan features without reducing pricing, you may be eligible for a pro-rata refund

Business Use Only:

By subscribing to our Service, you represent that you are acting on behalf of a business, organization, or commercial entity, and not as an individual consumer for personal, household, or family purposes. If you are an EU or UK individual consumer using the Service for non-commercial purposes, you may have additional rights under the Consumer Rights Directive 2011/83/EU. Please contact us at [email protected] to discuss your specific situation.

Usage Limits and Overages

Each subscription plan includes specific usage limits (governed questions per month, number of users, approved source connections, etc.). Unless your order form or plan expressly includes metered overage, usage is hard-capped by default. If you exceed your limits:

• Your service may be temporarily throttled, limited, or stopped until the next reset
• You may be required to upgrade to a higher plan
• Automatic overage charges do not apply to self-service launch plans unless your plan expressly says otherwise
• We reserve the right to suspend service until usage limits or billing issues are resolved

Plan Downgrades and Resource Limits

When you downgrade your subscription plan or if your plan expires:

• Immediate Enforcement: New resource limits apply immediately upon plan change
• Excess Resources: If you exceed the new plan's limits (databases, personalities, knowledge base entries), excess resources will be automatically disabled
• Resource Priority: Oldest resources are kept active first (based on creation date). Newer resources exceeding limits will be disabled.
• No Data Loss: Disabled resources are not deleted - they are marked as inactive and can be reactivated if you upgrade again
• Daily Compliance Check: We run automated checks daily to ensure organizations remain within plan limits
• Notification: You will be notified when resources are disabled due to plan limits

Example: If you downgrade from Business Plan (10 databases) to Starter Plan (1 database) while having 5 active databases, the 4 newest databases will be automatically disabled. Your oldest database will remain active.

Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Your subscription will remain active until the end of your current billing period
• You will not be charged for subsequent billing periods
• No refunds will be provided for the remaining portion of your billing period
• You will have 30 days to export your data before account deletion

Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

Prohibited Activities

• Illegal Activities: Use the Service for any unlawful purpose or to violate any applicable laws or regulations
• Unauthorized Access: Attempt to gain unauthorized access to our systems, other user accounts, or connected databases
• Service Disruption: Interfere with, disrupt, or impose unreasonable burdens on the Service or our infrastructure
• Security Violations: Attempt to breach security measures, circumvent authentication, or exploit vulnerabilities
• Reverse Engineering: Reverse engineer, decompile, disassemble, or attempt to discover source code or algorithms
• Data Scraping: Use automated tools to extract data from the Service without written permission
• Malicious Code: Upload, transmit, or distribute viruses, malware, or any harmful code
• Spam and Abuse: Send unsolicited messages, spam, or use the Service to harass or harm others
• Fraudulent Activity: Engage in fraud, misrepresentation, or deceptive practices
• Reselling: Resell, lease, or redistribute the Service without explicit written authorization
• Competing Services: Use the Service to build a competing product or service
• Excessive Use: Use the Service in a manner that significantly exceeds typical usage patterns or impacts other users

Content Standards

You are responsible for all queries, data, and content you submit through the Service. You agree that your content will not:

• Violate intellectual property rights of others
• Contain illegal, harmful, threatening, or abusive material
• Promote discrimination, hatred, or violence
• Contain personally identifiable information without proper consent
• Violate privacy rights or data protection laws

Consequences of Violations

Violations of this Acceptable Use Policy may result in immediate suspension or termination of your account, legal action, and reporting to law enforcement authorities. We reserve the right to investigate suspected violations and cooperate with law enforcement.

Data Ownership, Security, and Responsibilities

Your Data Ownership

You retain all ownership rights to your data. We do not claim any ownership, license, or rights to:

• Data stored in your connected databases
• Business logic, schemas, or data structures in your databases
• Query results or analytics derived from your data
• Any intellectual property you own that is used with the Service

Our Data Practices

We commit to the following data practices:

• Database Data Practices: We do not ingest or replicate your source database contents wholesale. We store platform records needed to operate the Service, including question text, generated SQL/NoSQL plans, execution status, audit logs, chat history, and customer-directed artifacts such as saved queries, dashboards, uploads, exports, or materialized result artifacts when you use those features.
• Encryption: All database credentials are encrypted using AES-256 encryption. All data in transit uses TLS 1.3 or higher.
• Read-Only Access: Database connections are configured as read-only by default. You are responsible for ensuring credentials have appropriate permissions.
• Multi-Tenant Isolation: Platform records and query access are scoped to your organization using tenant-aware authorization, validation, and audit controls.

Your Responsibilities

You are responsible for:

• Database Credentials: Ensuring database credentials you provide have appropriate access levels (read-only recommended)
• Data Accuracy: The accuracy, quality, and legality of your data and how you acquired it
• Data Backups: Maintaining your own backups of critical data. We are not a backup service.
• Legal Compliance: Ensuring your use of the Service complies with applicable laws (GDPR, HIPAA, CCPA, etc.)
• User Permissions: Managing user access and permissions within your organization
• Plan Review: Reviewing AI-generated SQL/NoSQL plans before execution on production systems
• Data Export: Exporting your data before account deletion or service termination

Security Incidents

In the event of a security incident affecting your data, we will notify you within 72 hours as required by applicable law. However, we are not liable for security incidents caused by your failure to maintain account security or use strong credentials.

Service Level Agreement (SLA)

Uptime Commitment

Business & Enterprise Plans: We commit to 99.9% uptime (excluding scheduled maintenance). Uptime is calculated monthly.

Starter & Professional Plans: We strive for high availability but do not provide uptime guarantees or SLA credits.

Scheduled Maintenance

We perform scheduled maintenance as needed and will:

• Provide at least 48 hours advance notice for major maintenance
• Schedule maintenance during low-usage periods when possible
• Minimize maintenance windows to reduce impact

Service Credits

If we fail to meet our SLA commitment (Business & Enterprise plans only):

• 99.0% - 99.9% uptime: 10% service credit
• 95.0% - 99.0% uptime: 25% service credit
• Below 95.0% uptime: 50% service credit

How to Request SLA Credits:

1. Submit request to [email protected] within 30 days of the incident
2. Include: Date and time of downtime, duration, impact description
3. We will investigate and respond within 5 business days
4. Approved credits applied to your next invoice (not cash refunds)

Uptime Calculation: Measured monthly per organization. 99.9% uptime = less than 43 minutes of downtime per month. Downtime is defined as inability to access the dashboard or query connected databases for more than 5 consecutive minutes.

Credit Limits: Maximum 50% per incident, maximum 100% of monthly subscription fee per month. Credits expire after 12 months if not used. Service credits are your sole remedy for SLA breaches.

SLA Exclusions

The SLA does not apply to:

• Scheduled maintenance windows
• Issues caused by your databases, networks, or infrastructure
• Force majeure events beyond our reasonable control
• Your violation of these Terms
• Factors outside our control (third-party services, internet providers)

Intellectual Property Rights

Our Intellectual Property

The Service and all content, features, and functionality (including but not limited to software, text, graphics, logos, icons, images, audio clips, data compilations, algorithms, and code) are owned by Answerplane or our licensors and are protected by:

• Copyright, trademark, patent, trade secret, and other intellectual property laws
• International treaties and conventions
• Proprietary rights and trade secrets

Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the Service for your internal business purposes
• Use documentation provided by us to support your use of the Service

This license does NOT permit you to:

• Copy, modify, create derivative works, or reverse engineer the Service
• Sell, rent, lease, sublicense, or distribute the Service
• Remove, alter, or obscure any proprietary notices or labels
• Use the Service to build a competing product
• Frame or mirror any part of the Service

Trademarks

"Answerplane" and our logos are trademarks or registered trademarks. You may not use our trademarks without our prior written permission. All other trademarks mentioned in the Service are the property of their respective owners.

Feedback and Suggestions

If you provide us with feedback, suggestions, or ideas about the Service ("Feedback"), you grant us an irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into our products and services without compensation or attribution.

Disclaimers and Warranties

Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. To the fullest extent permitted by law, we disclaim all warranties, including:

• Merchantability: We do not warrant that the Service is suitable for your particular purpose
• Fitness for Purpose: We do not warrant that the Service will meet your requirements
• Non-Infringement: We do not warrant that use of the Service will not infringe third-party rights
• Accuracy: We do not warrant that AI-generated SQL/NoSQL plans are always accurate or optimal
• Availability: We do not warrant uninterrupted, timely, secure, or error-free service
• Data Loss: We do not warrant against data loss or corruption

AI-Generated Content

IMPORTANT: Our Service uses AI models to generate SQL/NoSQL plans for approved sources. AI-generated content may:

• Contain errors, inaccuracies, or unexpected results
• Not always map approved-source requests to the intended SQL/NoSQL plan
• Generate inefficient SQL/NoSQL plans that impact database performance
• Fail to handle edge cases or complex scenarios

You are solely responsible for reviewing AI-generated SQL/NoSQL plans before execution, especially on production databases. We are not liable for any consequences of executing AI-generated plans.

Third-Party Services

The Service may integrate with or depend on third-party services (AI model providers, cloud infrastructure, etc.). We are not responsible for the availability, performance, or actions of third-party services. Your use of third-party services may be subject to their own terms and conditions.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANSWERPLANE AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR:

Types of Damages Excluded

• Indirect Damages: Lost profits, lost revenue, lost data, loss of goodwill, business interruption
• Consequential Damages: Any consequential, incidental, or special damages
• Punitive Damages: Exemplary or punitive damages
• Third-Party Claims: Claims arising from your use of the Service
• Data Loss: Loss, corruption, or destruction of data in your databases
• AI Errors: Errors, inaccuracies, or consequences of AI-generated SQL/NoSQL plans
• Service Interruptions: Service outages, downtimes, or performance issues
• Security Incidents: Unauthorized access caused by your failure to maintain account security

Maximum Liability

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF:

• The amount you paid us in the 12 months preceding the claim, OR
• $100 USD

Exceptions

These limitations do not apply to liability that cannot be excluded or limited by law, including fraud, gross negligence, willful misconduct, or death or personal injury caused by our negligence.

Indemnification

You agree to indemnify, defend, and hold harmless Answerplane, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including attorney's fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any law or regulation
• Your violation of third-party rights (intellectual property, privacy, etc.)
• Your data or content submitted through the Service
• Unauthorized access to your account due to your negligence
• AI-generated SQL/NoSQL plans you execute against approved sources
• Any claim that your use of the Service caused harm to a third party

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense of such claims.

Termination and Suspension

Termination by You

You may terminate your account at any time by:

• Cancelling your subscription through account settings
• Contacting our support team
• Following account deletion procedures in your dashboard

Termination by Us

We may suspend or terminate your account with notice where practical, or without notice where necessary to protect the Service, other customers, or legal compliance, including for:

• Violation of these Terms or Acceptable Use Policy
• Fraudulent activity or payment disputes
• Failure to pay subscription fees
• Excessive or abusive use of the Service
• Security risks or threats to our infrastructure
• Legal or regulatory requirements
• Other material misuse or risk consistent with these Terms

Effect of Termination

Upon termination of your account:

• Access Changes: Your access to the Service may be revoked, limited, or disabled as part of the termination process
• Data Export Period: You have 30 days to export your query history and account data
• Data Deletion: After 30 days, we delete or anonymize eligible account records, database credentials, and query history under the retention, backup, and legal-obligation rules in our Privacy Policy
• No Refunds: No refunds will be provided for prepaid subscription periods
• Outstanding Fees: You remain liable for any outstanding fees or charges
• Survival of Terms: Sections regarding data ownership, intellectual property, disclaimers, limitations of liability, and indemnification survive termination

Suspension

We may suspend your account temporarily for investigation of potential violations. During suspension, you will not have access to the Service but your data will be retained. If the investigation clears you, your account will be reinstated.

API Access and Technical Limits

API Usage and Quotas

Rate Limits:

• API requests: 100 requests per minute per organization (soft limit)
• Burst limit: 10 requests per second (hard limit)
• Exceeding limits returns HTTP 429 (Too Many Requests)
• Rate limits are plan-specific and may be increased for Business, Enterprise, or negotiated Custom plans

Query Quotas:

• As specified in your subscription plan (see Pricing page)
• Tracked per calendar month and reset on the 1st of each month
• Real-time quota tracking available via API

Overage Handling:

• Self-service plans: Query usage is hard-capped by default and excess requests may return HTTP 429
• Upgrade path: You can move to a higher plan when included usage no longer fits your workload
• Metered billing: Available only when expressly enabled in your plan or order form
• Enterprise and Custom plans: Any overage, burst, or committed-volume terms are negotiated in the contract

API Key Management:

• API key availability and rotation controls are plan-gated; unless your order form states a fixed key limit, active-key counts are governed by the dashboard, API policy, and abuse-prevention controls
• Two types: Organization-scoped (all databases) and Database-scoped (single database)
• Recommended key rotation: Every 90 days
• Compromised keys must be revoked immediately via dashboard

API Security Requirements:

• Use HTTPS for all API calls
• Store API keys securely (environment variables, secret managers)
• Never commit API keys to source code or public repositories
• Implement proper error handling and retry logic with exponential backoff
• Do not share API keys publicly or with unauthorized parties

Prohibited API Usage:

• Do not use API to build competing governed source-answer or SQL/NoSQL planning products
• Do not resell API access without reseller authorization
• Do not use API to scrape data from other organizations' databases
• Do not attempt to bypass rate limits or quotas via multiple accounts
• Do not use API for illegal purposes or to violate third-party rights

White-Label and Branding

Attribution Requirements:

• Starter Plans: Must display "Powered by Answerplane" attribution and do not include white-label widget controls
• Professional Plans: May customize approved widget branding, logos, and colors, but must retain Answerplane attribution unless a separate order form says otherwise
• Business, Enterprise, and negotiated Custom Plans: May remove Answerplane attribution where the plan or order form includes full white-labeling

Permitted Customization:

• Customize interface branding only where your plan includes those controls, using approved UI and APIs
• Use custom AI personalities and terminology
• Configure custom domains only where included in your plan or order form
• Embed the Service in your applications only where your plan includes widget embedding or custom API access

Reseller & Partner Authorization:

To resell Answerplane white-label services:

1. Apply for reseller program authorization at [email protected]
2. Sign separate Reseller Agreement with terms and commission structure
3. Comply with reseller program terms (pricing minimums, territory restrictions)
4. May not sub-license or sub-white-label without written permission

Custom Domain Requirements:

• You must own the domain and verify ownership
• You are responsible for DNS configuration and SSL certificates
• We may disable custom domains if verification fails
• Domain must not violate our Acceptable Use Policy

Prohibited Actions:

• Claim ownership of the underlying Answerplane technology
• Resell white-label access without authorization (see reseller program above)
• Remove attribution if not authorized by your plan level

Widget Embedding and Customization

Permitted Widget Customization

If your plan includes widget embedding capabilities (Professional, Business, or Enterprise), you may:

• Customize widget colors, fonts, and branding via approved configuration UI only
• Add your company logo and name to the widget
• Embed widget on domains you own or operate
• Configure widget behavior via official APIs and settings only

Prohibited Widget Actions

You may NOT:

• Code Injection: Inject custom CSS, JavaScript, or HTML into the widget
• Reverse Engineering: Reverse engineer, decompile, disassemble, or modify widget code
• Unauthorized Embedding: Embed widget on third-party sites without authorization
• Competitive Use: Use widget for competitive analysis or data scraping
• Prohibited Sites: Embed on sites containing illegal content, adult material, hate speech, or malware
• Bypass Security: Circumvent rate limits, security measures, authentication, or usage quotas

Widget Security & Performance

• Widget is subject to same rate limits and quotas as your subscription plan
• We may throttle or disable widgets causing excessive load or abuse
• We may disable widgets on prohibited sites where necessary to protect the Service, customers, or legal compliance
• You are responsible for your end users' widget usage and queries
• Widget must not interfere with or disrupt our Service or other customers

Customer Obligations for Embedded Widgets

When embedding our widget on your website or application, you must comply with the following requirements:

1. Privacy Policy & Disclosure Requirements:

• Display a privacy policy to your end users explaining data collection through the widget
• Disclose use of Answerplane services in your privacy policy
• Include link to Answerplane Privacy Policy (https://answerplane.com/privacy)
• Obtain user consent where required by applicable law (GDPR, CCPA, etc.)

2. Cookie & Tracking Consent:

• Widget uses cookies and local storage for functionality and session management
• You must obtain cookie consent from users (EU Cookie Law, ePrivacy Directive)
• Widget should not load until consent obtained in jurisdictions requiring it (EU, UK, California)
• You are responsible for compliance with all applicable cookie and tracking laws

3. Data Controller/Processor Roles:

• For your internal users: You are the data controller, we are the processor
• For your customers using embedded widget: You are the data controller, we are the sub-processor
• Data Processing Agreement (DPA) available at https://answerplane.com/legal/dpa or request a signed copy at [email protected] for GDPR compliance
• You are responsible for lawful data processing under GDPR, CCPA, and other laws

4. Terms Acceptance & User Agreement:

• By embedding widget, you agree your end users will be bound by our Acceptable Use Policy
• You must display link to Answerplane Terms of Service near the widget
• You are responsible for your end users' widget usage, queries, and conduct
• You must have appropriate terms of service for your end users

Widget Embedding - Liability and Indemnification

You agree to indemnify Answerplane from claims arising from:

• Your failure to obtain required privacy or cookie consents from end users
• Your end users' misuse of the embedded widget
• Your violation of data protection laws (GDPR, CCPA, etc.) related to widget usage
• Accessibility claims related to your website (widget accessibility is separate)
• Your embedding widget on prohibited sites or for prohibited purposes

Accessibility: While we strive to make our widget accessible (WCAG 2.1 Level AA guidelines), you are ultimately responsible for your overall website accessibility compliance (ADA, Section 508, etc.). You must provide accessible alternatives if the widget is not accessible in your specific implementation context.

Dispute Resolution and Governing Law

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

Dispute Resolution Process

In the event of any dispute, claim, or controversy arising from these Terms or the Service:

• Step 1 - Informal Resolution: Contact us at [email protected] to attempt informal resolution (required before formal proceedings)
• Step 2 - Mediation: If informal resolution fails, both parties agree to attempt mediation
• Step 3 - Arbitration: If mediation fails, disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA)

Arbitration Agreement

By accepting these Terms, you agree to resolve disputes through binding arbitration instead of court litigation. This means:

• You waive your right to a jury trial
• You waive your right to participate in class actions or class arbitrations
• Arbitration decisions are final and binding
• Each party bears their own costs unless the arbitrator decides otherwise

Exceptions to Arbitration

Either party may seek injunctive or equitable relief in court for intellectual property infringement, trade secret misappropriation, or violations of the Acceptable Use Policy.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

• Acts of God (earthquakes, floods, fires, natural disasters)
• War, terrorism, civil unrest, or government actions
• Pandemics, epidemics, or public health emergencies
• Internet outages, power failures, or telecommunications disruptions
• Third-party service failures (cloud providers, AI model providers)
• Cyberattacks, DDoS attacks, or hacking attempts
• Labor disputes or strikes

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements, constitute the entire agreement between you and Answerplane regarding the Service and supersede all prior agreements and understandings.

Amendments

We may update these Terms from time to time. We will notify you of material changes via:

• Email to your registered address
• In-app notification upon login
• Prominent notice on our website

Changes take effect 30 days after notification (or immediately for legal or security reasons). Continued use after changes constitutes acceptance. If you disagree, you must terminate your account before changes take effect.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Invalid provisions will be replaced with valid provisions that achieve the original intent.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Waivers must be in writing to be effective.

Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction. Any unauthorized assignment is void.

Relationship

No agency, partnership, joint venture, employment, or franchise relationship is created by these Terms. You may not bind us to any obligations.

Notices

All notices to you will be sent to the email address associated with your account. Notices to us should be sent to [email protected]. Notices are deemed received when sent (email) or delivered (postal mail).

Export Controls

The Service may be subject to export control laws. You agree to comply with all applicable export laws and regulations.

Survival

The following sections survive termination: Data Ownership, Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and any other sections that by their nature should survive.

Contact Information

For questions, concerns, or notices regarding these Terms and Conditions, please contact us: